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New Member
posted Sep 8, 2025 10:59:35 AM

I still have not received my refund. I filed it through TurboTax back in April, yet the system is telling me I never filed it. I cannot speak to any support about this.

I have been trying to get a refund status for last years taxes that I filed back in April. 5 months later and I have not heard anything. I cannot get ahold of anyone, I cannot reach a real person and all of the AI prompts are telling me that the records show it was never filed. I have the PDF of my return, with my correct social, address, name, birthday, etc. on it. It is all accurate yet I cannot seem to get any answers. Help!!

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1 Replies
Level 15
Sep 8, 2025 11:08:41 AM

To check on regular tax refund status via automated phone, call 800-829-1954.

 

Federal and state refunds come from completely separate entities.  There is no rule as to which one will come in first or how long it will be between their arrival in your account.

 

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

 

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

To track your state refund:    

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr

 

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing

 

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh

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https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst