Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jul 7, 2021 6:35:14 PM

I still have not received my money that was forwarded to you from the IRS for my return it's been over 2 months since the IRS has forwarded the money to TurboTax what's

0 2 167
2 Replies
Level 15
Jul 7, 2021 7:08:54 PM

No money was forwarded to TurboTax.  None.

 

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

Level 15
Jul 7, 2021 7:25:40 PM

Did you choose to pay your TurboTax fees out of your Federal refund as xmasbaby0 described above?

 

How do you know the IRS released and sent out your refund 2 months ago?   Is that what it says in this IRS "Where's My Refund" tool?

https://www.irs.gov/refunds

 

Or did you speak to an IRS agent and were told that?