If you chose to pay your TurboTax fees from your federal refund, but your refund has been seized for delinquent child support----when you made the choice to pay from your refund you also signed an agreement that says TurboTax can take its fees out of your bank account if your refund is delayed or offset for debts owed.
Make arrangements to pay your fees before you get the unpleasant surprise of a withdrawal from your account when you are unprepared for that to happen.
To call TurboTax customer support
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily