I received a Greendot check in the mail for my refund, I tried to cash it the check casher verified it but did not cash it. The check has now expired. I need it reissued

I have tried calling Turbor tax and Greendot bank but have not gotten anywhere, what is he process to getting a replacement check?

312

Level 15

Jul 12, 2023 3:49:07 PM

You must contact the issuer of the check ... no one here nor at TT can help with a bank issue.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

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I received a Greendot check in the mail for my refund, I tried to cash it the check casher verified it but did not cash it. The check has now expired. I need it reissued