If you received a 1099G for unemployment benefits it must be entered here:
Enter your 1099G in Federal>Wages & Income>Unemployment
Go through the screens very carefully, making sure to enter any federal/state tax you had withheld from the unemployment.
Wait until your original return has been fully processed before you amend, and make sure you have saved a pdf of the original return before you amend. (If you do not save it as a pdf, the amended return will overwrite the original, and the original will be lost forever)
See this TurboTax support FAQ for amending a tax return -
CURRENT YEAR
Do not expect quick results from amending. It can take four months or more for the IRS to process an amended return.
You can watch for information here:
https://www.irs.gov/Filing/Individuals/Amended-Returns-(Form-1040-X)/Wheres-My-Amended-Return-1
OK we will need to know how you entered the unemployment. It should be on a 1099G. What line did it show up on your tax return? Did you enter it like a W2?
Did the IRS send you a letter about it? Why did you reach out to the IRS? Did you call them?
Be sure to save a copy of your original return before you start the amended return. The Amended return will overwrite the original return. How to Amend the current year
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-federal-tax-return-current-year/L7eS6o1qh_US_en_US?uid=lfunevhk
Then to fix it you first delete the unemployment you entered in the wrong place. Then Enter a 1099G for unemployment under
Federal on left
Wages & Income at top
Unemployment - Click the Start or Update Button
Your unemployment compensation will be on Schedule 1 line 7 and flows to Form 1040 Line 8. You get credit for any withholding on 1040 line 25b.