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New Member
posted Jun 1, 2019 11:30:30 AM

I purchased the 2017 software online and saved my return on my computer which has crashed. Can you help me retrieve the return?

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1 Replies
New Member
Jun 1, 2019 11:30:31 AM

Crashed can mean many things.  If the disk drive is OK, you can remove the disk drive from the broken computer and install it in another computer.  Most desktop systems have room for at least two disk drives.  If this is a laptop, you may have to find a USB connector to the type of interface on you disk drive.  A laptop will be more difficult.  You may need professional help removing it.  Once installed on another compatible system (Mac or Windows), you should be able to access all the data on your disk drive.  The other way to go is to see if you can get a copy from the IRS.  Google "How to Get Tax Transcripts and Copies of Tax Returns from the IRS."