Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 20, 2022 9:51:50 AM

I only received half my refund . Some sketchy direct deposit company from Santa Cruz. ?

Why did turbo tax only issue half my refund .

0 3 266
3 Replies
Level 15
Apr 20, 2022 9:59:03 AM

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

 

How much less from the original tax refund was deposited?

 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request


Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

Level 15
Apr 20, 2022 10:11:26 AM

TT does not issue refunds.

How many dollars are you missing?

New Member
Apr 20, 2022 11:01:41 AM

1,557 dollars.  Guess I will have to contact irs , their tracker is not working  .