· Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by calling toll-free at (888) 285-4169.
· Ignore the prompt asking for your card number. Choose #1 for lost, stolen, or cards never received, then choose #1 again, enter SS# if prompted and continue following the instruction
It has been more than 21 days since I completed my tax return in my taxes my address inf is right, yet i have not received my turbo debit card and the system is good for nothing it keeps saying that information put is invalid its frustrating and I cant seem to find one human being in this forsaken company that can help me with this issue, so what can I do??
I still have not received my turbo tax card in the mail
I have tried the number multiple times without success, I've never had a card in my name but the recording says I have multiple cards. What do I do? I need a card
Here is more information on When you will receive your Turbo Visa Debit card. There is a toll free number listed in our FAQ you should call if your card is taking an extremely long time to arrive. If and when you call, select option 2 and enter your personal information.
Call [phone number removed]. Select option 2
Its green dot headquarters. They can tell you everything you wanna know!
The phone number is gone, but i think i might know what number you called, what is the best time to call? Please help i never received my debit card either and I'm warning everyone that will listen about turbo tax
It is unsafe to post phone numbers here--TurboTax protects its users from that. So any personal phone numbers are removed immediately by the filters.
There is no one answering, and i've ordered a replacement and never received that one. I have my refund on the card and i have been laid off because of the quarantine, i need that money badly please hellppp
Please help i can't reach a live person and i have not received my card and it's been well over 15 days. My refund is on the card and I'm laid off right now, i NSF access to my money asap
I have been on hold for 2 hours, i am still holding as i type this, i need to speak with someone asap
I went thru BBB and finally got the answers needed. Here's the number to Green Dot Corp. office you all [phone number removed] push 1 then enter ext 3890 you'll be on hold awhile but promise they'll make sure you get your card.
I had same problem til I reported them to BBB then I was able to get their corporate office number. It's [phone number removed] press 1 then enter ext 3890 you'll be on hold awhile but you'll get to speak to a real human lol. They will expedite you a card with tracking number you'll get it in 3 biz days
That's exactly what i did, i filed a complaint with BBB and i was able to reach someone! They fed ex my card!!
I never received my refund card.When I call the 800 number it says you have two cards with us please enter the number I can’t in remember if I don’t have the card
When you call the customer service number, try selecting the option your refund was placed onto a card you do not own. This will get you connected to the fraud department, where you can speak with a live agent.
Your Turbo Prepaid card should arrive in the mail within 5-10 business days. If it has been longer than 5-10 business days, please contact Turbo Prepaid Visa at (888) 285-4169. You can also report your card lost or stolen through this link.
If you need to find your card account number, look at the bottom of your 1040 tax return in the direct deposit information.