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Returning Member
posted Apr 16, 2020 7:10:09 AM

I never received a turbo tax card. I filed 2019 taxes in January.

I never received a turbo tax card. I filed 2019 taxes in January. I checked with the IRS and my taxes were accepted yet my refund was not issued due to back taxes. Because of this I never received my turbo tax card and now my stimulus check is supposed to be issued to that card which i was never issued. How do i get a card issued?

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3 Replies
Expert Alumni
Apr 16, 2020 7:32:35 AM

You will have to contact Turbo Visa Debit Card if you have no card number at all. Go directly to IRS: Economic Impact Payment Get My Payment Resource  to update your details.

 

Regarding the Turbo Visa Debit Card, see the resources below for what to do to get access:

  • If you have registered your card and know your login credentials, request a replacement card by signing in to your Turbo Visa Debit Card account using this link:  Report a Lost or Stolen Turbo Debit Card 
     
  • If you don’t know your account login information, call 888-285-4169 for assistance. 

You will not be charged for a replacement card or check; standard fees will be waived or refunded to you. 

 

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.  

 

For additional questions, including how to receive a check, Turbo Visa Debit Card site: Turbo Card Stimulus Check.

 

In the meantime, you can visit the following links for the most recent updates:

IRS: Economic Impact Payment Information Center

IRS Coronavirus Tax Relief

TurboTax Corona Virus Tax Center Updates

@olmsted1319

Returning Member
Apr 16, 2020 7:57:12 AM

I was never issued a card so i don't have any information to apply for a replacement card. The phone line is an automated response that just disconnects. 

New Member
Apr 20, 2020 2:04:17 PM

It was done om the 7th and no card yet