I filed my tax refund February 2024 and it was supposed to be directly deposited to my bank account, but my bank ended up closing my bank account and was told that a physical check was being sent to my address shown on my tax refund document. It's been 5 months and I still haven't received my check. Could I possibly have the check sent again or have it direct deposited to someone else's bank account?
No, you cannot have your refund sent to someone else's account. Did you choose to pay your TurboTax fees by having the fees deducted from your federal refund?
If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation. Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.
If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it. While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
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