I need to take off the process refund fee. I'm not getting a refund How do I do it?

Once your e-filed return is in pending or accepted status, it's too late to remove Pay with My Refund. If your return is rejected, you can remove Pay with My Refund.

If your e-file return isn't pending or accepted, click this link to see how to change your payment method and remove refund processing fees before you e-file.