There are over a dozen kinds of 1099's. What kind are you referring to? And..why do you think your refund should reflect the total amount withheld? When you enter any tax document showing income received and tax withheld, the total amount of your income and the total amount of tax withheld from that all your combined income is used to calculate whether you get a refund or owe tax due.
Or...do you think the amounts themselves were entered incorrectly? Did you key them in or import them?
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
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