Solved: I need to finish 2015 taxes, I purchased turbo tax delux like I was told but it is not downloading properly. please help

1 Best answer

New Member

Jun 6, 2019 3:08:30 AM

To make sure you are re-downloading it correctly try these steps below:

Don't see a blue arrow? You can also click the product name in the Items Ordered column, pictured below.

Save the download somewhere on your computer where you can find it – your desktop is a good place.

After the download has finished, install your software by double-clicking the downloaded file.

New Member

Jun 6, 2019 3:08:21 AM

Are you using the Deluxe Online or CD/ROM

New Member

Jun 6, 2019 3:08:22 AM

Yes, I have downloaded it and retried several times

New Member

Jun 6, 2019 3:08:24 AM

Yes I've done everything you have said to do

New Member

Jun 6, 2019 3:08:25 AM

Still no luck

New Member

Jun 6, 2019 3:08:27 AM

Are you using Windows or Mac?

New Member

Jun 6, 2019 3:08:29 AM

Windows 10

New Member

Jun 6, 2019 3:08:30 AM

To make sure you are re-downloading it correctly try these steps below:

Don't see a blue arrow? You can also click the product name in the Items Ordered column, pictured below.

Save the download somewhere on your computer where you can find it – your desktop is a good place.

After the download has finished, install your software by double-clicking the downloaded file.

I need to finish 2015 taxes, I purchased turbo tax delux like I was told but it is not downloading properly. please help