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New Member
posted Feb 3, 2020 5:22:34 AM

I need to change my direct deposit information. My account has been hacked. Please help

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3 Replies
Level 15
Feb 3, 2020 7:55:06 AM

Did you already e-file?  If you did NOT e-file you can go to the FILE section and change how you want to receive your refund.

 

Once a return has been accepted by the IRS you cannot change how you want to receive your refund.

 

If you e-filed:

Banking information for direct deposit is wrong

If you entered incorrect banking information for your refund, you can change it if your return is rejected.  If it is accepted, however, it is too late to change it.  The bank will reject the refund and send it back to the IRS.  Then the IRS will issue a paper check and mail it to the address you put on your tax return.  Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-18

 

https://ttlc.intuit.com/questions/1901159-can-i-deposit-my-tax-refund-into-someone-else-s-account

New Member
Apr 9, 2020 1:21:13 PM

My checking account has been hacked can I provide a new account number 

Intuit Alumni
Apr 9, 2020 2:37:38 PM

Unfortunately, once you e-file, it's too late to change your refund method. You will have to contact the IRS.

 

If you have not filed yet you can use this Turbo Tax FAQ to change your refund method.

 

How do I change my refund method? https://ttlc.intuit.com/replies/4288359