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Returning Member
posted Mar 13, 2020 9:56:00 AM

I need a replacement debit card send to my location now

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1 Replies
Intuit Alumni
Mar 13, 2020 10:38:51 AM

You will need to contact Turbo Visa Debit Card for a replacement. You can visit TurboDebitCard.com or call toll-free at (888) 285-4169.

Follow these steps to request a replacement card when you call:

  1. Listen to the recording (you cannot skip it).
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306.