Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 3, 2020 8:10:22 AM

I'm trying to check my status of my refund on the IRS website but it says my information does not match.

I put in all information correct.

0 5 703
5 Replies
Intuit Alumni
Feb 3, 2020 11:07:23 AM

Until the IRS starts processing your tax return there may not be a record of it or the IRS website may say that you entered incorrect information. When tracking your federal refund you need to wait at least 24 hours after first transmitting your tax return. As your return moves through the system the status will be updated accordingly. Continue checking the Where’s My Federal Refund?  tool for updates. These updates are made daily, usually overnight. Also, you will need to know the exact amount of your tax return refund, your tax return filing status, and your Social Security number when you visit the IRS website to track your refund.

Level 3
Feb 20, 2021 8:58:27 AM

I did this and get The message 

I filed on 2/12 turbo Tax homepage shows accepted I entered the correct amount/ file/ SS #

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

 

 

Intuit Alumni
Feb 20, 2021 9:45:50 AM

The Where's My Refund website will update every 24 hours. 

 

If you do not receive a update, please check back in 24 hours. 

Returning Member
Feb 22, 2021 6:24:12 PM

The irs saying my information does not match which is it right

Not applicable
Feb 22, 2021 6:37:26 PM

Don't worry. This could mean the IRS's website hasn't updated since you filed your return.  The Where's my Refund  site can update any day of the week. However, mass updates on daily accounts are usually Wednesday; and mass updates on weekly accounts are usually Saturday. You may also get a message saying "We have no record of your return", please see this FAQ  for more information regarding the  Where's my refund message.