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New Member
posted Jul 22, 2024 7:12:54 PM

I'm having trouble accessing any of my information current years and previous

I am signed in but everytime I try to access my docs I'm in a continuous loop?  is this happening to anyone else

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1 Replies
Employee Tax Expert
Jul 23, 2024 8:42:44 AM

If you are using TurboTax Online, please follow the steps in this link to clear your cache.  Once you have done this, try logging back into TurboTax.  Typically, this will resolve anything that is causing issues with your program and allow you to proceed.