Is this your scenario?
Did you have any TurboTax fees that you chose to pay out of your Federal refund? If so, the funds go first from the IRS to an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest to your bank (or card) in a second direct deposit.
If you used that option, we can tell you how to check on your refund status at the level of the intermediary company (SBTPG).
I didn’t use turbo tax.. just someone nervous about not getting there refund. Any help will be appreciated or any tips. Like I said the irs said it was sent to my bank the 24th of February but my bank said it didn’t have it :(
I am curious to know how to contact the middle-man bank. Please and thank you.
I e-filed my taxes with Turbotax. I requested that the filing fee I selected be deducted from my federal taxes.
IRS.gov claims my direct deposit was sent to my bank 2/24. My bank (as recently as today, 3/4) does not see it. It's impossible to reach a live person on the IRS help line.
Thanks, again.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service