Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jul 31, 2025 10:04:29 AM

I haven't received my first or second amount of taxes and my address did change, but even my first amount of money should have came back to me and it didn't. Fix it

It's becoming a joke trying to contact just for money that belongs to me every year.

0 2 1888
2 Replies
Level 15
Jul 31, 2025 10:15:15 AM

What do you mean by "my first or second amount of taxes?"    Are you referring to a federal and state refund?   Did you choose to have the refunds direct deposited, or did you choose to have checks mailed to you?   If you used the wrong (old) address on your tax returns, then you may need to send in change of address forms to the IRS and the state.

 

To change your address with the IRS:

https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes

 

To change your address with the state:

https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes

 

 

DID YOU E-FILE?

 

Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”

 

 

When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

 

Check your e-file status:

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

 What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”

 

 

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

 

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

To track your state refund:    

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr

 

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing

 

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh

.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst

 

 

Federal and state refunds come from completely separate entities.  There is no rule as to which one will come in first or how long it will be between their arrival in your account.

 

Level 15
Jul 31, 2025 10:28:46 AM

Or do you mean you amended the first return?   You needed to wait for the original return to be fully processed and you get the first refund before amending.    What does the IRS say about your refund?  Have they sent it?  Were you having the Turbo Tax fees deducted from your refund?