Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 7, 2019 4:37:48 PM

I haven't received a prepaid card. I contacted Green Dot and my refund has been deposited into their bank so when will I have access to my money?

0 4 2586
4 Replies
Intuit Alumni
Jun 7, 2019 4:37:49 PM

Think your card’s taking an unusually long time to arrive? Please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

For more information on the Turbo Prepaid Visa Card, please see the FAQ below: https://ttlc.intuit.com/replies/6419975

Once you’ve signed up for a card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days).

Activate your new card as soon as it arrives in the mail to start using it everywhere Visa debit is accepted in the U.S. It’ll only take a moment and we’ve included instructions with your card to make it a breeze.


Returning Member
Feb 27, 2020 11:58:51 PM

I haven't gotten my card and the phone number is automated admin order to set up account for turbotax card you have to put the card number in

Intuit Alumni
Feb 28, 2020 8:48:04 AM

Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options. 

 

https://turbodebitcard.intuit.com/contact-us

Level 2
Mar 21, 2020 5:24:52 PM

Not helping.  I've been calling for 6 days. It says my card was returned.  But my money is on it.  I cant get a live person, in order to request a new card