I have successfully filed 2023 returns (Fed and state) for multiple family members. However, if I attempt to either print or save-to-pdf, the program crashes. How to fix?

First noticed on my own return, when I routinely save a copy before filing. The program crashes and then offers a pane on restart, saying “we have had a problem…want to send to TurboTax?”. I can restart the program and found I COULD actually proceed to file, so I did. Now, need copies of my accepted returns for a credit application, and cannot produce them. Any attempt to print a form, or create a .pdf, results in a crash.

33236

Level 15

May 6, 2024 8:42:02 AM

have you tried a different browser? cleared the cache?

otherwise contact support

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

Level 9

May 6, 2024 8:49:25 AM

You can only use TurboTax Online to prepare one return per account. If you used online and the same account for more than one return, then you overwrote the previous return when you did that and there is no way to get it back.

If I am wrong and you did it with downloaded TurboTax then call support for help finding the files.

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I have successfully filed 2023 returns (Fed and state) for multiple family members. However, if I attempt to either print or save-to-pdf, the program crashes. How to fix?