"I talked to someone last month ..."
You talked to someone who worked for whom? TurboTax or the IRS? TurboTax never knows when the IRS is issuing your refund--TT can only give you an estimate of when to expect it. Did you talk to someone at the IRS? That seems unlikely since they are not taking calls.
What does it say on the IRS site?
You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:
https://www.irs.gov/refunds