I am having this same issue with my State income tax. I have used direct deposit every year since available but it will not allow me to file it with that.
I have cleared my cache and cookies and also tried using a different browser (Chrome) It still will not let me file it. The message is Direct Deposit should not be checked. This is very frustrating. How do I complete and send my tax return if I cannot choose that option that I have used previously and successfully?
I too am having this issue. Cleared cache, tried different browsers restarted computer & still can't get direct deposit page to load
Any solutions yet?!
Sounds like your computer may be experiencing a loop. Let's clear your cookies, history and cache' then reboot.
Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.
On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.
Each browser has a slightly different method for deleting cookies. Choose the browser you're using:
Related Information:
If you run into this problem or you are still having this problem, ask TurboTax Support to send you the download version to install on a computer. You will need to fool the online program into thinking you will be filing by mail. Once you get the message I'm Done, you will go to the Tax Home page and download your .tax file to be continued in the desktop program provided by support. The last thing you will need is a state unlock since there is a filing fee for state in the desktop program. However, you paid all of that in the online version. Stay on the phone with support until you get your file transmitted.
The issue continued and kept giving me that response even after taking the steps given. It took over a week for it to resolve. I finally went back in and tried to submit it again and it went successfully.
The route I gave, I have done over and over successfully with customers. I'm glad you were able to solve your problem.
This is the answer, although it was clunky and the rep didn't immediately want to do this. I also had to pay an additional $25 dollars even though the code said state was included.
@EB3000 Only the state PROGRAM download was free. In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free.
Good information, I had already paid online though to file my taxes for both Federal and State. It would seem odd online to have to do a separate transaction again when filing, but who knows! I'm just glad this solved the issue, I had tried multiple times a day all week to get this to submit.
It would be nice if customer service knew about this solution and was able to limit the extra calls and troubleshooting, thanks Kim for posting!
I don't normally respond to these, but I was having the same problem and refuse to pay more for something because the system doesn't work.
The people I talked to on the phone were very nice, but not helpful. I received the same advise of "try a different browser" and "clear your cache/cookies". It is not our computers; I can only assume it's a hole in the website.
***Solution***
I downloaded the TurboTax App. Signed into my account. It loaded past the initial direct deposit step that would not load on the website. It would not let me digitally connect my bank account, but I was able to manually type in my bank account information. Total success in continuing through the final "sign and file" steps.
Hope this helps!
Can you call back and ask for a refund of your state efiling fee if you paid for your online program. Once you paid for the online program, efile was included. Once given the download, the representative should have stayed on the line until you successfully got the direct deposit into the return and they gave you the unlock so the state would be free. You are entitled to a refund from the efile in the desktop program if you had paid for the online program. Sorry someone didn't get that correct for you.
You're welcome! Call support at your convenience and ask them to process that state efile refund.