I had to have an amendment done to my taxes which was caused by a mistake the "tax expert" who originally prepared my return and Turbotax is refusing to refund me.

A "tax expert" said a preliminary 10-99 DIV was fine to file my return with. I received a refund from this filed tax return. A month later, I get the actual 10-9 DIV. I call Turbotax and they say I need to file an amendment. I did this, which for some reason took several weeks. Then when I go to file the amendment I have to pay $158. I had full service and this mistake was created by the Turbotax expert, not by me. Where is this promise they will get it 100% right?

4944

Level 15

May 10, 2025 7:23:14 PM

What can i say. Using preliminary numbers to actually file is almost a guarantee that you'll have to amend. contavt support about the charge.

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I had to have an amendment done to my taxes which was caused by a mistake the "tax expert" who originally prepared my return and Turbotax is refusing to refund me.