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Level 2
posted Feb 26, 2020 6:12:54 AM

I had to call the IRS yesterday because I received a 5017c and white I was on the phone with them I asked what I needed to do to switch the direct deposit information on the return and he said that I

Needed to get a hold of y'all because y'all had the check come to you when they return the sitting out so you can get your money out of it and I need to change that information on the direct deposit p

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2 Replies
Level 15
Feb 26, 2020 6:15:01 AM

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

 

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

 

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Level 2
Jun 7, 2020 9:58:43 AM

Yes ma'am that's what I did and I'm pretty sure that's how they're going to send the stimulus check as well.