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New Member
posted Jun 6, 2019 5:39:47 AM

I filled jan 23 18 and it got accepted but when i check WHERS MY REFUND it says we cannot provide any information about your refund you must wait 24 hours its been 2 wks

I filed on January 23rd my taxes got accepted by the IRS I checked 48 hours after on IRS WEBSITE WHERE MY REFUND and it's telling me we cannot provide any information about your refund you must wait 24 hours after you get a knowledgement email that your tax returns was received by IRS did I do something wrong please help

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24 Replies
New Member
Jun 6, 2019 5:39:49 AM

My son is experiencing the same thing. It's been waaay over 24 hours. I called his tax preparer today and she told me to check tomorrow. If it's still saying the same thing
tomorrow, she said she will call the IRS the 1st. thing Monday morning. She did go back in her computer and told me that it was sent. This is complete bull..SMH

New Member
Jun 6, 2019 5:39:51 AM

Where did he do his taxes? Im not sure if i should call the IRS

New Member
Jun 6, 2019 5:39:52 AM

K. Connery Tax Services. She did his last year with no problems.

New Member
Jun 6, 2019 5:39:53 AM

the irs is currently behind with backlog and also they may not have enough tax help but I would have the tax person that did your taxes show you the information that says your tax was sent and if it does not say they were sent on the day that it should have ask for some of your money back

New Member
Jun 6, 2019 5:39:54 AM

Thanks for that information jhewitt365

New Member
Jun 6, 2019 5:39:55 AM

This is happening to me as well. The irs seems to not recognize the information i provide for them on irs2go. I did my taxes on turbo tax 2/1/18 and their site says my refund has been accepted. I also recieved an email confirming it has been accepted, however when i enter my information into irs2go it doesnt recognize it. Im a bit bothered by it b.c ive never had this happen to me before.

New Member
Jun 6, 2019 5:39:57 AM

Mine says the SAME thing about wait 24hrs after email. Well my tax lady showed me mine was excepted and all ON THE day i filed. Witch i filed jan 29th. I have yet been able to get info on the irs website. What are the reasons for it to say this? Will they update this BEFORE my money posted to bank or what? Do i need to b concerned?

New Member
Jun 6, 2019 5:39:58 AM

I'm wondering the same exact thing!! I never seen this before! I'm very concerned!

New Member
Jun 6, 2019 5:40:00 AM

Me too..  I filed on the 29th, was sent an email from turbo on the 29th saying i had been accepted by the irs.  And when checking irs wheres my refund theres no information available.. However i was wondering if maybe its saying this bc of the eic and child credits i claimed?

New Member
Jun 6, 2019 5:40:01 AM

I’m experiencing the same issue , filed & accepted 2/2/18  then I had the “path act message” for a few days. Now wmr states
 “We cannot provide any information about your refund”
I claimed my own children.

New Member
Jun 6, 2019 5:40:03 AM

Well i fpund out mine was saying that bc the refund amount on turbos home page was different from the amount they showed me tp use when i went tp turbos website and and clicked the link where's my refund... They show you a list of what you will need to access the WMR website.  And on that list my amount was 6$ difference.  So i went to the WMR website and put that amount in and now i have the path act message

New Member
Jun 6, 2019 5:40:04 AM

I have filled on 1.26.2018 my federal was accepted on 1.29.2018 and my state accepted 2.3.18. Feb is about over and the IRS site still can’t find my information or telling me that it is wrong. I am not sure what to do.

Level 5
Jun 6, 2019 5:40:06 AM

@kadejah2k11 Are you sure your putting in the right amount? Are you just putting in your federal amount?

New Member
Jun 6, 2019 5:40:07 AM

@trishc7380 yep I am putting in the right amount.

Level 15
Jun 6, 2019 5:40:09 AM
New Member
Jun 6, 2019 5:40:10 AM

I got accepted on feb 10th and irs still shows they cant find my info wait atleast 24hrs and i cant get a hold of anyone live at turbo tax

New Member
Jun 6, 2019 5:40:12 AM

Same thing here!  It says on the irs page, if you got the child tax or earned income, refunds won't start going into accounts until Feb 27. So maybe closer to the messages will update. I'm hoping.

Level 15
Jun 6, 2019 5:40:13 AM

@lexiastewart You can get that message if the IRS system is overloaded, down for some reason, or you try it too often. Try again tomorrow.

Level 5
Jun 6, 2019 5:40:15 AM

Has anyone checked recently? Mine finally updated Thursday or Friday. I now have a deposit date the 22nd. Some with the same date got theirs already

New Member
Jun 6, 2019 5:40:16 AM

It’s just a wmr glitch. The system is overloaded with inquiries, as stated above ^^^^^ best way to check is your bank account or the Santa Barbra banks website. Refunds are dispersed from there you can lookup your account up to two days before your money hits your bank.

New Member
Jun 6, 2019 5:40:18 AM
New Member
Jun 6, 2019 5:40:19 AM

Yea I agree. I went back and tried it again. It finally shown up giving me the date of 22nd and the lastest was 27th. Hopefully it’s here before then.

New Member
Jun 6, 2019 5:40:21 AM

I had the 24hr email status on my refund status and my 21 days is up today SOOO last nite i called the 1800 number and it said my ddd is the 22nd then this morning i checked my refund status and it shows me the date and all today. But me calling is the way i found out. Its a 24hr line u dont speak with anyone. Just put n ur info. I believe it when they say give it UP TO 21 days after accepted tho

New Member
Jun 6, 2019 5:40:23 AM

I filed on the and got accepted on Jan 22 it's showed 1 bar then it with to the path act message now it's saying they received my return and it is being processed has anyone else dealt with this