No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily
If you are a non-resident alien then you cannot use TurboTax.
If you are a non-resident alien, your return must be filed on Form 1040NR, which cannot be prepared using TurboTax. You can use TT’s partner, sprintax:
https://www.sprintax.com/non-resident-alien-tax-1040nr-turbotax.html
IRS —HOW TO DETERMINE RESIDENCY STATUS FOR TAX
https://www.irs.gov/individuals/international-taxpayers/determining-an-individuals-tax-residency-status#:~:text=If you are not a,January 1 – December 31).
Hi,
Thank you for your response. But I have already paid for the filing now, sadly, but haven't filed the returns obviously since it's the wrong form. Could turbo tax refund me if I don't file? Who should I contact in this case?
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily