To access your prior-year return, you will need to make certain you are logged into the same account you did your taxes in for that specific year. It is possible to have more than one user ID linked to the same email address. It is also possible that you registered your TurboTax account for the prior-year with a different email address so make sure and check any that could've been used. If you used TurboTax CD/download software last year, then your return will be saved on your computer's hard drive wherever you chose to save it to and not online in your account. If you used TurboTax Free Edition last year, you will need to upgrade to Plus or pay upfront for the version you are using this year in the same account before you can access prior-year information from your Tax Timeline. If you used a paid version of TurboTax Online last year then you should still have access to download last year's return from your Tax Timeline.
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