On average, the IRS issues federal refunds within 21 days of filing a return. You can check the status of your refund to see if it's been approved and sent, by going to the IRS's Where's My Refund page.
For issues concerning your Turbo Prepaid Card, including inquiries about when you receive the card, you can contact Customer Service at (888) 285-4169. https://ttlc.intuit.com/replies/6419971