Something must have gone wrong with your e-file. Either you did not actually go all the way through to the orange button that said "Transmit Return Now" and complete the process, or your tax return was rejected and you did not notice or follow up. At this point, you have to print, sign and mail it
Online preparation and e-filing for 2017 is permanently closed. You have to download 2017 software to a full PC or Mac (not to a mobile device) and then print, sign and mail your return. If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time.
To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.
Thanks for your reply. I went back and looked. 2017 are complete, the charge from Turbotax, date and confirmation number all show. Any other ideas what might be causing this problem?
Paying the fee did not file your return. If you did not go to that orange button and click it, you did not e-file. Now you have to print it and mail it.