I paid for the service but didn’t need to file due to being unemployed
You may still be eligible for a refund even if you are not required to file. Check this out on filing without any income: https://turbotax.intuit.com/tax-tips/irs-tax-return/can-i-file-an-income-tax-return-if-i-dont-have-any-income/L5T6d4PZP