I efiled on 1/31/2019 and was accepted on 2/1/2020 but the IRS says it doesnt have my information. I can’t even get an update because it says there is no return matching my information.

I double checked that the info is correct, we use TurboTax every year so everything just populated into most fields anyway.

255

Level 1

Feb 11, 2020 2:00:19 PM

I have the same problem.

I got approve on the 1/27 -> refund accept on 2/07 > cant find information 2/11

Intuit Alumni

Feb 11, 2020 2:13:41 PM

This is normal. It can take anywhere from a few hours to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund? tool for updates. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status.

https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331

Note: The IRS expects to issue most refunds in less than 21 business days after being accepted. Taxpayers who claim the Earned Income Tax Credit (EITC) or the Additional Child Tax Credit (ACTC) will experience a refund hold and a delay in processing.

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I efiled on 1/31/2019 and was accepted on 2/1/2020 but the IRS says it doesnt have my information. I can’t even get an update because it says there is no return matching my information.