@LacrechiaW - it's a long story, but a function of how it words if you had either a loan advance or had your fees subtracted from your tax refund. It's how TT administered those products.
worst case you will get a check
checks are going out in "income order"
incomes under $10k - week of April 24
incomes under $20k - week of May 1
etc
Check the IRS website and update your bank information if necessary.
Be sure the "account number" is verified at the Greendot. com website; do not assume the card number is the same as the account number.
AGI is line 7 on your 2018 return and line 8B on your 2019 return. Refund is line 21a of the 2019 tax return. and line 20a for 2018
https://www.irs.gov/coronavirus/economic-impact-payments