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New Member
posted Jun 7, 2019 4:39:06 PM

I didn't receive my refund card. What do I do?

1 75 8106
24 Replies
New Member
Jun 7, 2019 4:39:08 PM

When did you file your return?

New Member
Jun 7, 2019 4:39:09 PM

February 1

New Member
Jun 7, 2019 4:39:11 PM

Okay, it has passed 10 business days. First, make sure your address on file is correct. Then, call 1-888-285-4169 to get a new card sent to you. (Make sure you let them know that you 'never received your card').

Level 1
Jun 7, 2019 4:39:12 PM

How do I talk to a talk to a real person because they keep asking me for a card number that I never recieved

New Member
Jun 7, 2019 4:39:14 PM

I have the same problem wish there was a real person to talk to.

New Member
Jun 7, 2019 4:39:15 PM

. Same got my money no card so how am I supposed to get my money

New Member
Jun 7, 2019 4:39:17 PM

I got my money but no card too

New Member
Jun 7, 2019 4:39:18 PM

Same here ! Did you all ever get it resolved ?

New Member
Jun 7, 2019 4:39:20 PM

No I never received a card but I did get a  routing number and day account number. And it all said from green dot . So I tried to make a very small purchase and it worked. So my money is in a green dot checking account. Maybe I can help someone.

New Member
Jun 7, 2019 4:39:21 PM

So were you able to buy a green dot card out of a store and transfer your money ? Or is there a way I can transfer it to another account ? Because I have my routing and account number also. It gave it to me on the turbo online website .How did you make a purchase ?

New Member
Jun 7, 2019 4:39:22 PM

O never got my card and the right hundred number says my birth date is invalid

New Member
Jun 7, 2019 4:39:22 PM

It usually takes 5 to 10 business days for the Visa card to come. However, if you have never received your card, please visit TurboPrepaidCard.com or call us toll-free at 1-888- 285-4169 (select, Option 1, then 2) to get a new card sent.

NOTE: Make sure the correct address is on file.

Please see FAQ, for more information about the Visa Card: https://ttlc.intuit.com/replies/6419971


New Member
Jun 7, 2019 4:39:23 PM

I've had my money on my TurboTax card for a week now still haven't received the card still nobody giving me answers on what I can do I won't be using this again it's a rip-off

New Member
Jun 7, 2019 4:39:25 PM

I know its extra, but go get a greendot card, just so u can get through the ivr. They will send u another card!!

New Member
Jun 7, 2019 4:39:26 PM

Do that work

New Member
Jun 7, 2019 4:39:28 PM

I didn't receive mine either and had to order another one and that one still didn't come yet

New Member
Jun 7, 2019 4:39:29 PM

I've called and emailed and have gotten NOWHERE! this is ridiculous! My money has been on since the 27th of February. There's no excuse for this.  

New Member
Jun 7, 2019 4:39:31 PM

Mine has been on the card that I never received it any suggestions. I am truly not happy about this

New Member
Jun 7, 2019 4:39:32 PM

What I finally figured out was I downloaded the turbo card app and put in my info (minus my missing  card number) and when it showed my balance it also had the last 4 digits of my missing card number. I called NetSpend and when it asked me to put in the last 4 numbers of the card number i was calling about I used those. Then it said my card had been returned to them and I requested a new card. I'm currently waiting for said card so I don't know if all that worked or not but I'm hopeful. I hope that helps you.

New Member
Jun 7, 2019 4:39:35 PM

It’s been my 4th time ordering the card and I still haven’t gotten it. I got all my money on that card and it’s been more then a mounth I got my refund. I even had my first monthly fee charged. Every time I call they just send me another card, ITS MY MONEY AND I CANT EVEN TRANSFER IT TO ANOTHER CARD. And everytime they reissue my card I purchase something online and everytime I just get the Item I purchase and not the card.

New Member
Jun 7, 2019 4:39:36 PM

I filed my taxes on the 4th, it is now the 30th and I have not received my card. I am now UNABLE to pay my rent or bills on time as a result. Neither the greendot people or the post office can tell me a fucking thing about where it is. This is entirely unacceptable. I was told I could not transfer those funds to a card I already have.

Level 1
Feb 10, 2020 6:34:25 AM

I haveny received my card yet. How am i suppose to get my taxes tomarrow

Intuit Alumni
Feb 10, 2020 8:30:38 AM

 @Wwatson97 If you have never received your card, please call us toll-free at 1-888- 285-4169 to get a new card sent. For more information, visit: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306

New Member
Feb 16, 2020 2:10:02 AM

Have you since received your card ?