Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 7, 2019 3:01:23 PM

I didn't receive my full federal refund

I received my money a week or so after I filed them but didn't get my full federal refund.

0 218 40994
0 Best answer
24 Replies
New Member
Jun 7, 2019 3:01:25 PM

I used turbotax to file my taxes this year. It was a pretty simple file, but i paid for the service (not the free one). I owe no federal taxes, no state taxes, nothing in general. So why would the IRS short me $600?

Level 15
Jun 12, 2019 1:04:48 PM

You have to wait for the letter from the IRS that explains that. Could you have made a data entry mistake?

New Member
Jun 12, 2019 1:04:50 PM

I understand that. It is dated for Sep 4, so i assume I have more time to wait. It says online that they made the changes to my refund. I triple checked it before I sent it and again twice since receiving the error in my refund. Unless turbo tax did something wrong, then there was no error. Since it is such a large amount, I am very worried about this.

Level 15
Jun 12, 2019 1:04:52 PM

TurboTax does not receive feedback from the IRS regarding money that was offset from your refund.  If you owed back taxes, child support, student loan debt, etc. you will receive a letter of explanation from the IRS in several weeks.  The WMR site will contain a message regarding your offset.
<a rel="nofollow" target="_blank" href="https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts">https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts</a>

New Member
Jun 12, 2019 1:04:53 PM

As I said in the original message, I owe absolutely nothing. I just want to know how turbo tax could vary so drastically from the IRS. I, also, mentioned I understood about the letter. I appreciate your help, but it's not what I'm looking for. If I owe absolutely nothing, what other reason could there be to offset my refund so much?

Level 15
Jun 12, 2019 1:04:56 PM

Did you receive any unemployment comp or a state tax refund?   Many states stopped sending out 1099-G forms for those, so taxpayers sometimes forget to claim them on their Federal returns.

New Member
Jun 12, 2019 1:04:57 PM

Nope, not at all and Texas doesn't have state taxes.

Level 15
Jun 12, 2019 1:04:59 PM

Another possibility:  $600 in taxes equates to $4000 in income at a 15% tax rate.  Since $4,050 is the amount of a Personal Exemption, did you claim any dependents that the IRS might have disallowed? (In an earlier post, you mentioned stepchildren in Brazil.)  However, we are only guessing at this point, so please come back once you hear from the IRS.

New Member
Jun 12, 2019 1:05:00 PM

I did. My son from Brazil lives with me. I have a social security number for him, but I did not claim my other stepchildren since they are still in Brazil. Maybe something about that is what happen then. Thank you

New Member
Jun 12, 2019 1:05:02 PM

my full refund was $8,859 but I only got 1240 . what is going on. I don't owe any money neither students' loans. I claimed  my 2 independent kids and they are my siblings. do you think I willl get the rest ?

New Member
Jun 12, 2019 1:05:04 PM

Same thing happened to us! Our refund is $11,963 and we only got $4800. Haven’t figured out why yet. I’ve called about whether we have debts or something it would go to and the automatic system said no. Really frustrated!!

New Member
Jun 12, 2019 1:05:05 PM

Same thing happened to us! Our refund is $11,963 and we only got $4800. Haven’t figured out why yet. I’ve called about whether we have debts or something it would go to and the automatic system said no. Really frustrated!!

New Member
Jun 12, 2019 1:05:07 PM

could this be tubotax faults or fraud ? i'm confused

Level 15
Jun 12, 2019 1:05:09 PM

@singabir  @crj.butterfly   The IRS will be sending you each a letter.  $11,963 is an extremely high refund, so it may not have been correct.

New Member
Jun 12, 2019 1:05:11 PM

after a letter is there any chance of getting the remaining ? or you have to appeal and sh....

New Member
Jun 12, 2019 1:05:13 PM

Its that high because of adoption credits....its been high for the past 3 years for that reason and its never been an issue

New Member
Jun 12, 2019 1:05:14 PM

I think there is fraud goin on with Turbo tax. This same thing happened to me. My refund was suppose to be $5,954 sent on Wed. A deposit was made into my account for half the amount of my refund tuesday evening which came to $3,507. There was an ofset but it was only for 240 dollars. I called the IRS and they said that was all i owed and the rest was deposited into my acct. I dont owe any one else. Been calling all over since yesturday to see why im missing almost 2500 dollars but no answers. I know i requested to have my fees taken out from filing with turbo tax but that was only like 100 dollars. I truely am confused and extremely fraustrated! The answers that im seeing on here are not helping. I just dont understand why so many people are complaining about this and theres no investigstion. I just want the rest of my money. I have followed all the steps suggested. What should i do next?

Level 15
Jun 12, 2019 1:05:17 PM

Are you sure your FEDERAL refund was $5954?  Federal and state refunds come at different times. Or maybe your offset was $2400, not $240? $5954 minus $3507 equals $2447.

New Member
Jun 12, 2019 1:05:19 PM

Mine was 3.963 and I only got half that

New Member
Jun 12, 2019 1:05:20 PM

So I’m just suppose too wait for the irs

New Member
Jun 12, 2019 1:05:22 PM

So I’m just suppose too wait for the irs

New Member
Jun 12, 2019 1:05:24 PM

Rybone31 are you still waiting for your letter from the IRS? I was just wondering how long it took. The same thing has happened to us. Our refund was supposed to be 2,113.00 and received 1,459.45. I’ve called the IRS no offsets found in their system but all a recording. So Frustrating!!! I just want to talk to a human being....,

New Member
Jun 12, 2019 1:05:25 PM

Rybone31 are you still waiting for your letter from the IRS? I was just wondering how long it took. The same thing has happened to us. Our refund was supposed to be 2,113.00 and received 1,459.45. I’ve called the IRS no offsets found in their system but all a recording. So Frustrating!!! I just want to talk to a human being....,

New Member
Jun 12, 2019 1:05:27 PM

Rybone31 are you still waiting for your letter from the IRS? I was just wondering how long it took. The same thing has happened to us. Our refund was supposed to be 2,113.00 and received 1,459.45. I’ve called the IRS no offsets found in their system but all a recording. So Frustrating!!! I just want to talk to a human being....,