Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Aug 16, 2023 6:09:39 AM

I didn't receive my 2021 tax refund. The IRS said it was released to an account in GreenDot bank. I have no account with GreenDot and not able to reach the customer line

How can I get my money from GreenDot and why was it deposited there?

0 1 330
1 Replies
Level 15
Aug 16, 2023 6:12:54 AM

Did you choose to pay your TurboTax fees by having them deducted from your federal refund instead of paying upfront using a credit card before you filed?   If so, you agreed to have a third party bank receive your refund first and then take out your fees and send you the rest of your refund.

 

if you chose to have your TurboTax fees deducted from your federal refund then the banking information on the tax form is the information to send your refund to the third party bank.  That bank gets your refund first from the IRS.  They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.

 

 

When you choose "refund processing"   TurboTax gets its fees when the IRS releases your refund.  Your refund goes to the third party bank.  The bank takes out your fees and then that bank sends the rest of the refund to you.

 

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

What is Refund Processing Service?

 

 

 

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service