The tax return is Pending because the state of California has not pulled your tax return from the TurboTax servers.
The state was not able to pull the state return until the federal tax return that was e-filed has been accepted by the IRS. The IRS did not officially open until 02/12/2021.
Thanks Donin. Should I just remain patient? My federal return was accepted today.
I e-filed my Federal Tax on Feb 12 and was accepted on Feb 12. Because of technical issues, I e-filed my CA state tax later that same day. The CA return is still pending on Feb 16. Is this normal or should I refile it someway?
@dennmatu wrote:
Thanks Donin. Should I just remain patient? My federal return was accepted today.
Yes, you will need to be patient when it comes to California tax returns.
I am having the same issue! FTB'S Check Your Refund Status site shows that my TurboTax efile has yet to be received. What is the issue with TurboTax? I have used TurboTax for many, many years and this is the first time there is been an issue.
Why? Is TurboTax not making the California returns available to California? Fed Return was accepted on Feb 11, now it is Feb 17 and TTax still has not submitted it.
This is not an isolated issue, and users on here or Bots saying be patient have no clue what they are talking about. Some have filed recently and it was accepted by the state so this likely has to do with errors in the form possibly on Turbotax part and ours will likely get rejected than we will have to fix and resend for it to get accepted. Turbotax needs to get involved here rather than leaving their customers hanging. An investigation is needed to find out if the form error is the problem
I completed my taxes on 2/2/2021. On 2/12/2021, my Federal taxes were accepted. I have a refund coming from Federal. I am still waiting for my CA taxes to be accepted just like everyone else here. I have a refund coming from CA too. I completed my mom's Federal, CA, and WI (non resident) state taxes on 2/14/2021 using Turbotax. She was able to file for $0 since she beat the 2/15/2021 deadline for simple returns. My returns were itemized - maybe part of the problem?? Her Federal (she owes taxes), her CA (she owes taxes) and her WI (she has a refund coming) were all accepted by 2/15/2021. I would have thought that those in line from January and early February would be pulled starting on 2/12/2021. Apparently not. I agree that it seems that something is amiss on the Turbotax side of the house. I paid for the extra bells and whistles to support and protect me for $190. It would be nice to see some proactive action taken by Turbotax to assist their customers. I'm happy to be patient, but I want to know that technically everything is ok and they are working through this backlog of CA taxes from this particular Turbotax server. My guess too is that we are all expecting refunds and most likely need those funds. Looking at the Turbotax site, it still says if you don't receive an accept or reject within 24 - 48 hours that you should call them. I've now been waiting 144 hours. I figure I won't get any assistance given the high quantity of people who have contacted them and have gotten nowhere. Please help Turbotax!!
If they had people competent or implored with the correct information it would be useful, you will have better luck with the DMV at this point.
Why have customer support when they don't even have basic know how or information about what most are calling about.
Update on my situation. I called Turbo Tax Customer Support who was able to verify that my CA Return was accepted and is currently on hold while they verify one of my deductions. It would have been nice to see a related status in Turbo Tax. At least now I have a status. 🙁
Unbelievable, why would they need to verify a deduction after the fact when you File it. This should have been caught before you even filed it. This again proves a breakdown and lack of transparency on their end when a software update was not applied to some of us who filed early and are not in limbo waiting for turbotax to provide an answer.
which number did you call to get through to someone?
Yep, drawback from filing early! [phone number removed].
This is from another member here:
"OK, I just got off the phone with Calif Franchise Tax Board (FTB) after nearly a 2-hour wait on hold. The FTB rep said she did NOT see my California return in their system. She said she's getting lots of calls from TurboTax customers. I then asked her what are my options? I asked her whether I can print a hard copy of my California return and mail it to Franchise Tax Board? She said, yes of course I can mail a hard copy. I then asked her, What happens if the FTB receives the hard copy, then the FTB receives the e-filed one? She said not to worry, if they receive a duplicate, they'll simply process one and not the other. She said that once the FTB receives the hard copy, an employee simply "scans" it into their system. But she assured me that only ONE copy (either hard copy or the e-filed copy, whichever they receive first) will be processed. I told her that I may wait 2 or 3 weeks more to see if my e-filed return is processed. ALSO (and this is VERY important), I asked her does California FTB "pull" our returns from the Turbotax servers? And she said NO, they do NOT. Turbotax "pushes" (sends) them to the agencies (whether it is the IRS or the states). So these TurboTax experts on here are NOT telling us the true story. Here's the address for the California FTB: P.O. Box 942840, Sacramento, CA 94240 - 0001 . I sincerely hope and pray that TurboTax sends our returns over to California FTB asap. But at least this is an alternative. Blessings to us all"
Unbelievable these so called "experts" are spamming the wrong information
I filed my taxes early (2/7/12). IRS was accepted on 2/12/21 and CA still show pending. I've been using Turbotax for over 20 years now and never had this issue. As like others, CA acceptance would follow the IRS within hours. I don't have complicated taxes, and only major change was a job change last year. Can't understand why it would be pending. On hold now with turbotax. Reading everyone's comments seems this might be a waste of time. I'm concerned that my taxes will not be filed promptly to CA, and issues will arise if I need to mail it in. Wish Turbotax would give us an option to resend with notification that the tax return was previously sent.
I'm still on the phone with a turbotax rep, truly an honest person and wishes he could fix it but has no control, he is elevating it to this supervisor but he agrees this is a turbotax problem. he has his consumer hat on like us.
I'm glad you were able to get through. Was on hold for 55 mins then dead silence. The music disappeared and silence. Stayed on for an additional 5 mins, but silence remained. Will try again in the morning.
In all honesty the support has little power to fix this, but perhaps if more people send emails to the CEO and VP they will look into this issue.
Same issue as everyone else. im glad i found this thread! i filed my taxed through turbotax for the like the 5th year in a row or something without any prior issues. fed accepted my efile within an hour on a sunday night. now its Feb 17th and CA is still pending. hopefully turbotax can help push this through.
This is one of many threads with similar issues.
Contact the CEO just click on the picture and send them an email
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It’s not just turbo tax I used credit karma like I did last year. Last year it was accepted in a few hours. I filled on Feb 14th, fed was accepted on the 15th but still waiting for the state
Believe it or not if you do follow this recommendation to email the Turbo Tax CEO it does work. A friend did so and got a response from one of his VP’s who investigated a similar pending hold on returns in another state other than CA. It is a real issue as CA returns are all in a pending status due to server transmission problem with Intuit. Flood his office. It does work.