New Member

posted Jun 4, 2019 12:46:47 PM

I cannot load money onto my netspend card.i activated my knew card with my name on it today and i used the old one yesterday. It says cannot be processed why?

I also activated my intuit turbo tax card i just recieved today and activated it and cant load money onto that either. Whats the problem

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1 Replies

Level 1

Jun 4, 2019 12:46:48 PM

Turbo Prepaid Visa:

For help, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169. Unfortunately, TurboTax doesn’t have the access necessary to assist with issues specific to the Turbo Prepaid Visa Card.

Netspend:

TurboTax no longer issues Netspend we have switched to Turbo Prepaid Visa, however if you need help with your previously issued Netspend card: call toll-free (866) 387-7363.

Related information see TurboTax FAQ: https://ttlc.intuit.com/replies/6394896