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New Member
posted Feb 2, 2020 4:21:02 PM

I can't get a refund status because it says my info doesn't match or says wait 24hrs and it's been over a week.

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1 Replies
Level 15
Feb 2, 2020 4:26:03 PM

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

 

Your federal refund amount is on line 20 of your Form 1040

 

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions