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Level 1
posted Feb 19, 2025 10:38:45 PM

I bank with chime, transcripts updated this morning with a deposit date of 2/24, paid the $25 for the 5 day guarantee but got not deposit today. Anyone else in the same?

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1 Replies
Expert Alumni
Feb 20, 2025 7:15:42 AM

For more information click on the link below

5 Days Early Option

 

If you don't get your deposit, there is a few reasons why that might happen.

 

  • Your refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
  • Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing your refund 5 days ahead of when the IRS would have deposited your refund.
  • The IRS didn't give Intuit 5 or more days of notice in advance. This stopped Intuit from meeting the 5 days early expectations.

If TurboTax is unable to deliver the refund 5 days early, your order will be canceled and you won't be charged the 5-Day Early fee. You will receive a follow-up email with a refund and timing update, and if any cancellation is applicable. 

 

If you don’t receive an update email or an automatic refund (if applicable) within a few days, you can contact TurboTax Customer Support by clicking the link below.
 

TurboTax Phone Number