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New Member
posted Mar 19, 2020 8:18:55 AM

I am trying to open my saved return file to continue with my 2019 taxes. I get error 102345 on both the primary and backup files. What gives?

0 5 1724
5 Replies
Level 15
Mar 19, 2020 8:20:57 AM

See this TurboTax support FAQ for the error - https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-102345-or-error-1932147737-occurs-while-opening-a-tax-file/01/26448

 

If you are still receiving the error after going through FAQ, then contact TurboTax support for assistance.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Returning Member
Jun 29, 2020 1:46:28 PM

I AM TRYING TO OPEN MY SAVED 2019 TAX RETURN AND I GET A CODE 102345. PLEASE RESPOND.

Level 15
Jun 29, 2020 1:49:06 PM

@091845vh wrote:

I AM TRYING TO OPEN MY SAVED 2019 TAX RETURN AND I GET A CODE 102345. PLEASE RESPOND.

See this TurboTax support FAQ for the error - https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-102345-or-error-1932147737-occurs-while-opening-a-tax-file/01/26448

Level 2
Jul 11, 2020 11:12:49 AM

Same issue - I spent over a week on my return, and now file doesn't open. Do you have a repair tool or can someone look at this error?

 

Software is up to date - maybe I shouldn't have updated?

Employee Tax Expert
Jul 13, 2020 7:02:29 PM

See if this Help article might help. See if this Help article might help.