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Level 1
posted Oct 4, 2023 1:23:15 PM

I am trying to amend my 2021 return and I am using the 2021 software, but when I click to edit my W-2, all I get is a blank screen.

0 2 276
1 Best answer
Level 15
Oct 4, 2023 1:32:33 PM

If you are using the TurboTax 2021 desktop editions for Windows -

 

Save the tax return and then close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

 

Start the TurboTax program again.  Continue the return and see if the problem persists

 

If you are using the TurboTax 2021 desktop editions for a Mac -

Contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

2 Replies
Level 15
Oct 4, 2023 1:32:33 PM

If you are using the TurboTax 2021 desktop editions for Windows -

 

Save the tax return and then close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

 

Start the TurboTax program again.  Continue the return and see if the problem persists

 

If you are using the TurboTax 2021 desktop editions for a Mac -

Contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 1
Oct 4, 2023 1:41:41 PM

This worked, thank you so much!