It's a product problem. I followed all recommendations to no avail!
I call in and it says I don't have a current subscription for this year. I haven't filed my taxes yet. Gave me more instructions that didn't work. It tells me I can't amend the current year until I have filled blah blah blah! Duh. I hate a system that you can't talk to a live agent. Any ideas?
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Start the 2023 online tax return by entering some personal information then click on Tax Home on the left side of the screen.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year 2022 and Click on Amend (change) 2022 return
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.