If you are using TurboTax online, each return must have its own account. You can use the same email however.
Please explain more. Are you using the Desktop installed program? What happens when you try to do a state return? Did you fill out the federal for her? Did you start a brand new return for her? If you are using the Desktop program be sure to save frequently, go up to File-Save or Save As. Save each return with a name you can tell apart from another one. Especially if another return has the same name or initial. Like a father and son. Or if you have the same name the second return might overwrite the first one.
Thanks. Yes, I am using TT for Windows. I completed fed returns for my joint filing, and two children. I completed the state return for my joint filing, but when I try to open a state return (same state of MI), I click the "start state" button and nothing happens.
After poking around, I figured out that there is a bug in TT states. If a similar issue to above happens to you, try this:
I think it has something to do with verifying your state download.