Does this IRS "Where's My Refund" tool say that the IRS has sent your refund?
If the IRS has not yet released your refund and it's still "being processed", we can tell you how to phone the IRS and speak to a live agent.
If the IRS has released your refund, and if you chose to pay TurboTax fees out of the Federal refund, then see the following info:
If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)
Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.
If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.
Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.
To log in, choose the taxpayer portal at:
https://www.sbtpg.com/
SBTPG
has a phone contact page at the following link. It also shows their business hours. Even when they are
closed, you may be able to get automated info, or you can log in as
above.
TurboTax never has your money. Did you choose to have the TurboTax fees deducted from your refund?
Does this IRS "Where's My Refund" tool say that the IRS has sent your refund?
If the IRS has not yet released your refund and it's still "being processed", we can tell you how to phone the IRS and speak to a live agent.
If the IRS has released your refund, and if you chose to pay TurboTax fees out of the Federal refund, then see the following info:
If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)
Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.
If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.
Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.
To log in, choose the taxpayer portal at:
https://www.sbtpg.com/
SBTPG
has a phone contact page at the following link. It also shows their business hours. Even when they are
closed, you may be able to get automated info, or you can log in as
above.
I will never use Turbo Tax again. This SBTPG will take out more money out of your refund. This is a complete joke amd a way to screw people out of their money.
I will never use Turbo Tax again. This SBTPG will take out more money out of your refund. This is a complete joke amd a way to screw people out of their money.