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New Member
posted Jun 3, 2019 5:03:35 PM

I already filed my taxes on January 29,2018 and I was suppose to receive it today through direct deposit it has been 21 days why is it not there yet?

And then my IL refund says it has been started but when I click on it it says to continue my IL refund but there’s nothing on the page but my federal informing me it’s been accepted

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1 Best answer
Level 1
Jun 3, 2019 5:03:37 PM

For the Illinois State issue:

Please see the following if your state's status is "Started":

TurboTax Online Instructions
Detailed Instructions:
  1. Login to your TurboTax account.
  2. Select Show on your Tax Home screen, then Your tax returns and documents.
  3. Make sure the current tax year is highlighted, then select Add a state.
  4. Select the State Taxes tab.
  5. Select Continue to start or complete your state taxes.
  6. Select Done with State.
  7. Continue through the flow to review and file your state taxes.
TurboTax CD/Download Instructions
Detailed Instructions:
  1. Open your return.
  2. Click on State Taxes tab.
  3. Follow on screen prompts and continue through the flow to review and file your state taxes.

Regarding your Federal refund:

Delays have been common this year.

The IRS started processing returns later than in prior years and as such has a backlog to work through. They also just recently started processing returns claiming EIC and/or ACTC.

During processing, the government reviews your refund. During the review process, they look for math errors on your return (extremely rare in TurboTax) and they also check if you owe back taxes, unpaid child support, or other debts.

If they need to make any corrections, they may offset (reduce) your refund. In some cases, the correction might even increase your refund.

Once that part's done, the government approves your refund, which means it's ready to be deposited or sent.  At that point the IRS site will update with a direct deposit date.

1 Replies
Level 1
Jun 3, 2019 5:03:37 PM

For the Illinois State issue:

Please see the following if your state's status is "Started":

TurboTax Online Instructions
Detailed Instructions:
  1. Login to your TurboTax account.
  2. Select Show on your Tax Home screen, then Your tax returns and documents.
  3. Make sure the current tax year is highlighted, then select Add a state.
  4. Select the State Taxes tab.
  5. Select Continue to start or complete your state taxes.
  6. Select Done with State.
  7. Continue through the flow to review and file your state taxes.
TurboTax CD/Download Instructions
Detailed Instructions:
  1. Open your return.
  2. Click on State Taxes tab.
  3. Follow on screen prompts and continue through the flow to review and file your state taxes.

Regarding your Federal refund:

Delays have been common this year.

The IRS started processing returns later than in prior years and as such has a backlog to work through. They also just recently started processing returns claiming EIC and/or ACTC.

During processing, the government reviews your refund. During the review process, they look for math errors on your return (extremely rare in TurboTax) and they also check if you owe back taxes, unpaid child support, or other debts.

If they need to make any corrections, they may offset (reduce) your refund. In some cases, the correction might even increase your refund.

Once that part's done, the government approves your refund, which means it's ready to be deposited or sent.  At that point the IRS site will update with a direct deposit date.