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New Member
posted Jun 3, 2019 4:32:57 PM

I accidentally paid for turbo tax live when I put my credit card in for filing federal return. How do I get a refund? I did not file fed/state taxes yet

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1 Replies
Level 15
Jun 3, 2019 4:32:59 PM

You'd have to phone TurboTax Support during business hours and tell them what happened, and see if you can work something out.

In the meantime, do NOT use the Live feature, or they might say you used it.

You can use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

https://support.turbotax.intuit.com/contact