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Level 2
posted Apr 5, 2022 4:28:34 PM

How to cancel a credit card fee for a rejected efile?

Just called and talked with a nice lady at tech support trying to refund the $25 used for a rejected eFile.

She tried but Intuit system could not find the transaction based on the ID that showed in an email to me.

I ordered my bank to cancel the credit payment.

 

To Intuit: TurboTax advice for rejection reason was "wrong AGI" but the AGI was correct - actually copied from previous year.

 

0 5 904
2 Best answers
Level 15
Apr 6, 2022 8:04:13 AM

Did you try using a zero for your 2020 AGI?  Allot of 2020 returns were processed late by the IRS, which caused the actual 2020 AGI to be rejected.  Entering a Zero for the 2020 AGI has worked for allot of users.

Level 15
Apr 6, 2022 8:17:05 AM

To add:  If your return was rejected, then no payment information was sent to the IRS or State.

5 Replies
Level 15
Apr 6, 2022 8:04:13 AM

Did you try using a zero for your 2020 AGI?  Allot of 2020 returns were processed late by the IRS, which caused the actual 2020 AGI to be rejected.  Entering a Zero for the 2020 AGI has worked for allot of users.

Level 15
Apr 6, 2022 8:17:05 AM

To add:  If your return was rejected, then no payment information was sent to the IRS or State.

Level 2
Apr 6, 2022 5:55:37 PM

The question was how to cancel the $25 done with my credit card to pay for a state efile.

Technical support at Intuit had no answer - hence the reason for this question.

Intuit support advice was to dispute the transaction at the card issuing bank

 

P.S. thanks for the response though. The return was already printed and mailed before the magic "0" trick was revealed.

BTW - it is up to Intuit to inform us about the magic "0" and it is odd that the support was not aware of it.

New Member
Apr 9, 2023 2:41:16 PM

Many people have this same question.  What link or phone number do we call to get the 25 dollars refunded as efile is not working for  a lot of us. 

 

Level 15
Apr 9, 2023 2:46:57 PM

@roymoderd wrote:

Many people have this same question.  What link or phone number do we call to get the 25 dollars refunded as efile is not working for  a lot of us. 

 

You will need to contact TurboTax support for this issue.  Use the key words Billing Issue

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax