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New Member
posted Apr 12, 2024 2:21:54 PM

How to cancel $69 payment for TurboTax if I didn't end up filing through TurboTax

I was going through the steps to e-file and paid my $69 fee with a credit card.  I did not end not end up filing my taxes using TurboTax and did not see a way to cancel my return and this transaction.  How do I go about cancelling my credit card transaction since I did not file using TurboTax?

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2 Replies
Level 15
Apr 12, 2024 2:23:50 PM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 8
Apr 12, 2024 4:34:57 PM

You paid to have TurboTax prepare your return.  There is no refund if you did not file.