One possibility is you used the Refund Processing Service to pay your TurboTax Online fees. If you did, your TurboTax fee plus the additional processing fee (plus sales tax) is deducted from your federal tax refund.
Another possibility is your refund was reduced by the government, either to correct a calculation error or through a refund offset.
The IRS Where's My Refund tool will contain a disclaimer if your refund may have been offset. You'll get an explanatory letter from the government if your refund differs from what was on your filed return.
You can view the current fees on your TurboTax account using these steps:
After signing in to (continuing) your online return, select Tools from the My Account drop-down list in the upper right corner.
In the pop-up window, click the My Fees button (image attached) this will give you a breakdown of your charges.
For additional information about accessing your fees please click the link below:
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
If you feel your fees are not correct you can contact a customer service using this link:
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
One possibility is you used the Refund Processing Service to pay your TurboTax Online fees. If you did, your TurboTax fee plus the additional processing fee (plus sales tax) is deducted from your federal tax refund.
Another possibility is your refund was reduced by the government, either to correct a calculation error or through a refund offset.
The IRS Where's My Refund tool will contain a disclaimer if your refund may have been offset. You'll get an explanatory letter from the government if your refund differs from what was on your filed return.
You can view the current fees on your TurboTax account using these steps:
After signing in to (continuing) your online return, select Tools from the My Account drop-down list in the upper right corner.
In the pop-up window, click the My Fees button (image attached) this will give you a breakdown of your charges.
For additional information about accessing your fees please click the link below:
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
If you feel your fees are not correct you can contact a customer service using this link:
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number